FAQS
What types of products do you sell?
We specialize in high-quality, practical kitchen essentials—from cooking utensils and gadgets to food storage solutions and time-saving tools. Everything we offer is designed to make your time in the kitchen easier and more enjoyable.
Where do you ship to?
We currently ship within the United States, and we’re working on expanding internationally soon!
How long does shipping take?
All orders are shipped from our Hong Kong warehouse.
Estimated delivery time to the U.S. is 8–20 business days, depending on your location and local courier services.
How much is shipping?
We offer free shipping on orders over $150. For orders under $150, shipping rates will be calculated at checkout based on your location and order size.
Do you accept returns or exchanges?
Yes! We want you to love what you buy. If you're not satisfied, you can return unused items within 30 days of delivery. Just contact our support team, and we'll guide you through the process. (Some exclusions may apply – see our Return Policy for details.)
What if my item arrives damaged?
We’re so sorry to hear that! Please contact us within 48 hours of delivery with photos of the damaged item, and we’ll send a replacement or issue a refund.
How can I contact Janshir?
You can reach us anytime at halalhuthjjs007@gmail.com or through our Contact Us page. We typically respond within 24–48 hours.